Onsite IT Support Specialist (m/f/d)

Onsite IT Support Specialist (m/f/d) Do you enjoy solving technical

problems, working directly with people and providing IT support that

goes beyond simply handling tickets? For our dedicated Onsite IT

Support Team at a well-known international e-commerce company in

southwest Berlin, we are looking for motivated IT Support Specialists

(m/f/d). You will be permanently employed by akut… HR Consulting

GmbH and work as part of our dedicated service team directly at our

client’s location. Your Responsibilities As part of our Onsite IT

Support Team, you will be one of the first points of contact for

employees experiencing technical issues or requiring IT assistance.

Your responsibilities will include: Providing face-to-face IT support

and walk-in support Receiving, processing and documenting incidents

and service requests Troubleshooting hardware and software issues

Supporting users with laptops, mobile devices, peripherals and

applications Setting up, configuring and deploying IT hardware

Supporting employee onboarding and offboarding Preparing and providing

IT equipment for new employees Supporting mobile devices and mobile

communication services Providing technical support for meeting and

conference rooms Supporting hardware ordering, inventory management

and asset management Maintaining accurate asset and inventory

information Documenting and following up on support cases within the

ticketing system Routing and escalating more complex issues to the

appropriate support teams Working closely with local and international

IT teams Actively contributing to the continuous improvement of

processes, documentation and support services What You Bring For us,

great IT support is not only about technical knowledge – it is also

about communication, ownership and service mentality. You are a great

fit if you: Have previous experience in IT Support, Service Desk,

Helpdesk or Onsite Support Have a good understanding of common

hardware and software environments Can analyse technical issues in a

structured way and resolve them independently whenever possible Enjoy

working directly with users Have a strong customer and

service-oriented mindset Are approachable, friendly and confident in

communicating with others Take initiative and ownership of your tasks

Remain structured and solution-oriented when handling several requests

at the same time Enjoy working as part of a team and supporting your

colleagues Have very good English skills; German skills are an

advantage What We Offer Permanent employment with akut… HR

Consulting GmbH The opportunity to work within a modern, international

e-commerce environment A dedicated onsite team with clear structures

and direct communication 30 days of annual leave €88 monthly public

transport allowance Subsidised employee restaurant offering freshly

prepared meals Free drinks including coffee, soft drinks and juices

Fresh fruit, vegetables and snacks iPhone, also available for private

use Personal support and dedicated contacts at akut… HR Consulting A

modern and international working environment A long-term opportunity

within an exciting IT service project About Us akut… HR Consulting

GmbH has many years of experience in providing and managing

professional IT support services for well-known companies. We believe

in building long-term partnerships – with our clients as well as

with our employees. Respectful collaboration, clear communication,

personal responsibility and a strong commitment to quality and service

are at the heart of how we work. Interested? We would love to hear

from you! Send us your CV and tell us a little about why you would

like to become part of our Onsite IT Support Team in Berlin. We look

forward to receiving your application!