German-Speaking Customer Support Advisor | Telecommunications (m,w,d) anywhere in Bulgaria (Callcenteragent/in)

Start: 14/9

Training online. One week to spend in Varna after the training for the nesting phase. Afterwards anywhere in Bulgaria!

We are partnering with a leading international customer experience provider to recruit German-speaking Customer Support Advisors for a telecommunications project in Bulgaria.

This is a remote position within Bulgaria, combining customer service, technical troubleshooting, and light sales. You’ll support German-speaking customers with their mobile services, billing questions, and technical issues while identifying opportunities to recommend suitable additional products.

Important: While the role is remote, candidates must be available to complete 1 week of on-site nesting in Varna after the initial remote training period. The role operates Monday to Friday, 40 hours per week, with rotating shifts between 09:00 and 19:00.

Your Role

• Support German-speaking customers via phone and email
• Resolve technical, billing, and general service enquiries
• Handle complaints professionally and ensure timely resolution
• Troubleshoot customer issues and escalate more complex cases when necessary
• Accurately document customer interactions and relevant information
• Identify opportunities to recommend and cross-sell suitable products and services
• Deliver a consistently high-quality customer experience while meeting performance standards

Your Qualifications

• German C1
• English B1 or above
• High school diploma or equivalent
• Excellent communication and problem-solving skills
• Customer-focused and comfortable handling complaints
• Interest in troubleshooting and technical support
• Previous customer service or contact centre experience is an advantage, but not required
• Based in Bulgaria or willing to relocate

The Offer

• Remote working model within Bulgaria, with only 1 week of mandatory on-site nesting in Varna
• Indefinite employment contract
• Competitive salary plus performance bonus
• Uncapped sales bonus, averaging approximately €200/month
• Relocation package for eligible EU citizens, including transportation reimbursement and a €260/month accommodation allowance for the first 3 months
• Meal allowance
• Private health insurance
• Multisport and/or Coolfit card
• Access to an online learning platform
• Monday to Friday schedule – weekends off
• Comprehensive training and long-term career development opportunities

Homeoffice:

Umfang: Maximal 100%