Senior Passenger Control Officer (m/f/x)

Main duties:

Anticipate and coordinate passenger control solutions

Be responsible for the real time monitoring of the ground operation, of the overall ground activity in Luxembourg and Outstation

In case of disruption, proactively develop and apply strategies to minimize passenger impact in coordination with SFOO

Organize information, hotel accommodation and transport to passengers in coordination with Ground Handler and/or LuxairTours Tour Guides

Be responsible for the negotiation of Ground Handler the same day of flight disruption

Be the key contact for all departments and partner (ie: handling) involved in the operation for action relative to passengers within OCC's responsibility period

Report delays and incidents to improve follow-up of complaints

Participation in the ERAP TEC Team based on the procedure.

Required profile:

Minimum required criteria:

Be holder of a « BAC » or equivalent and proven experience in the area of activity

Have a proven experience in the field of flight operations or ground operations

Be able to demonstrate good knowledge in passenger care

Be prepared to work in a team and irregular shifts

Have strong organizational skills and a clear sense of priorities

Have excellent analytical and listening skills

Be rigorous, precise and stress-resistant

Accept Duty Travel

Be familiar with standard office applications

Show excellent communication skills in English as well as skills in Luxembourgish, French or German (spoken and written).

Desired or to be acquired criteria:

Attend and pass successfully mandatory recurrent training according to the area of activity

Show the ability to communicate at all levels, both inside and outside the company

Demonstrate user skills in Tools used in the Operation & Passenger Care Center

Be familiar with all aviation regulations and standards

Show Leadership skills.

The ideal candidate:

Knowledge of Luxemburgish or any other language is considered as asset