Technical Operations Analyst

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The Technical Operations Analyst is responsible for supporting day-to-day service

operations, improving performance through data-driven insights, and ensuring efficient

coordination of technical teams. The role combines operational support, systems

management, reporting, and workflow optimisation to enhance service delivery

Main duties and responsibilities

▪ Track and monitor key performance indicators (KPIs) to measure operational

efficiency and service performance

▪ Use Power BI to analyse operational data and generate actionable insights for

continuous improvement

▪ Produce clear, structured reports for management and stakeholders to support

decision-making

▪ Provide day-to-day IT and systems support, troubleshooting issues and

ensuring smooth operations

▪ Conduct workflow analysis, recommend data-driven improvements, and support

the implementation of operational systems and digital tools

▪ Train and onboard engineers on systems, tools, and processes to ensure

consistency and compliance

▪ Schedule and coordinate engineering teams to maximise coverage, efficiency,

and response times

▪ Manage and optimise technical workflows to improve productivity and

streamline operations

▪ Support ongoing system improvements and process enhancements across the

service function

Qualifications and experience

▪ Strong analytical and problem-solving skills

▪ Experience with Power BI or similar reporting tools

▪ Good understanding of operational workflows and service environments

▪ Strong organisational and coordination abilities

▪ Effective communication with both technical teams and stakeholders

▪ Experience in IT support, service operations, or facilities coordination

(desirable)