General Operations Manager

Key Responsibilities

Manage and oversee the full operations of three outlets, ensuring consistent service standards and operational excellence.

Lead the pre-opening of new outlets (target June 2026), including licensing, recruitment, training, and launch planning.

Liaise directly with brand headquarters in China to ensure proper execution of brand standards in Singapore.

Take full ownership of P&L, managing revenue, manpower, and food costs to achieve profitability targets.

Lead, coach, and develop outlet managers and a team of 30–50 staff, fostering a strong and positive team culture.

Report regularly to senior management/board on operational performance and strategic initiatives.

Requirements

Singapore Citizen or Permanent Resident (SC/PR).

At least 5 years of F&B management experience, including 5+ years managing multiple outlets.

Fluent in English and Chinese (spoken and written) to communicate with China-based stakeholders.

Proven experience in P&L management and new outlet openings.

Good understanding of Singapore labor laws and food safety regulations.

Strong leadership, strategic thinking, and hands-on execution ability.