Service Engineer

About the Role

We are looking for a proactive Field Service Engineer to manage service-related support across Singapore and Southeast Asia. This role combines hands-on technical troubleshooting with strong customer engagement, supporting both academic and industrial clients.

Key Responsibilities

Provide on-site technical support, installation, commissioning, and user training for equipment across Singapore and SEA

Diagnose and resolve technical issues, and perform regular maintenance, calibration, and repair to ensure optimal equipment performance

Support Sales and PASS teams during product demonstrations and exhibitions

Maintain accurate service records and documentation via CRM and ticketing systems

Build strong relationships with customers through consistent engagement and follow-up

Promote service contracts, upgrades, and accessories to drive recurring revenue

Support tier-1 industrial accounts with projects to improve equipment uptime and reliability

Requirements

At least 2 years of experience in field service, technical troubleshooting, maintenance, or repair of complex equipment

Familiarity with tools such as Focused Ion Beam (FIB) systems, laser-based repair systems, or Electron-beam lithography tools is an advantage

Technical knowledge of Field Emission Scanning Electron Microscopes (FE-SEM) and FIB systems preferred

Understanding of microscopes, optics, imaging systems, or scientific/industrial instrumentation

Prior experience in semiconductor or industrial sectors is a plus; candidates from research backgrounds with clean room exposure are welcome

Strong communication, problem-solving, and customer service skills

Ability to work independently and collaborate across teams

Open to occasional weekend standby support based on business needs

Jessie Alayna Tan (R22109280)

EA License: 22S1193