Customer Service Representative (Fresh Graduates Welcomed)

RESPONSIBILITIES

Ensure accurate and timely processing of customers’ repair orders and quotations in the ERP

system

Act as the primary point of contact to resolve customers’ issues, complaints, and enquiries

related to repair orders, shipment and service requirements

Monitor repair order status in the ERP system and coordinate with Repair, Planning,

Warehouse/Logistics teams to ensure repair completion and delivery commitments are met

Work closely with planners and cross-functional teams to ensure smooth and timely

fulfilment of customer requirements and commitments

Coordinate with warehouse personnel to ensure accurate picking, packing, and timely

dispatch of customer shipments

Prepare shipping documents for COHU and 3PL warehouse shipments in compliance with

customer and shipping requirements

Arrange shipment bookings with approved couriers and freight forwarders to meet customer

delivery commitments

Maintain and ensure accuracy of customer information, order details and shipment records

in the ERP system

Monitor and expedite the return of defectives from customers to support timely repair

turnaround

Verify billing accuracy, generate operational reports and monitor 3PL inventory levels and

replenishment activities to support business requirements

Support continuous improvement initiatives to enhance customer service processes and

operational efficiency

Perform any other duties or projects assigned by the Team Leader

REQUIREMENTS & QUALIFICATIONS:

Fresh graduates are welcome to apply.

Diploma in Business Management, Logistics with 2-4 years of relevant customer service

and/or logistics experience, preferably within the semiconductor industry.

Good understanding of supply chain and RMA processes.

Working knowledge with ERP systems will be an advantage.

Strong coordination, communication and interpersonal skills.

Good team player with ability to work independently and manage priorities effectively.

Proactive attitude with a strong willingness to learn, develop new skills and undergo training.