Cruise Travel Consultant

Company Overview

CRUISE WONDERS PTE. LTD. specializes in cruise travel services worldwide, offering diverse routes including the Caribbean, Alaska, Europe, South America, Asia, Africa, and around-the-world voyages.

Job Summary

Join CRUISE WONDERS PTE. LTD. as a Full-Time Travel Consultant to deliver expert cruise travel advice, drive sales, and support business growth through personalized customer service and strong product knowledge.

Responsibilities

Provide personalized cruise product recommendations and itinerary advice tailored to customers’ travel needs, budgets, and preferences

Respond promptly to customer enquiries, quotations, bookings, and sales transactions via WeChat, WhatsApp, email, and other online platforms

Explain cruise itineraries, ship facilities, cabin categories, pricing, promotions, visa requirements, and travel arrangements clearly and accurately to customers

Proactively follow up on prospective customers and sales leads to increase conversion rates and achieve sales targets

Maintain up-to-date knowledge of cruise products and effectively communicate the features and benefits of various cruise lines and itineraries

Build and sustain relationships with individual customers, corporate clients, travel agencies, and industry partners to expand business opportunities

Deliver professional and timely pre-sales and after-sales support to strengthen customer loyalty and satisfaction

Assist customers with post-booking activities including payments, document submission, itinerary changes, and related arrangements

Support company product promotions, customer events, and business development initiatives

Required competencies and certifications

Minimum two years of experience in cruise product sales

Proficiency in spoken and written English and Chinese to communicate effectively with customers and cruise line representatives, supporting bilingual customer engagement

Familiarity with major cruise lines, itineraries, cabin categories, booking procedures, and sales policies

Strong sales and customer service skills to identify customer needs and recommend appropriate products

Ability to acquire customers, follow up on sales leads, and close deals independently

Competence in managing customer relationships and delivering consistent after-sales service

Self-motivated, proactive, responsible, and results-oriented approach

Ability to multitask and handle customer enquiries and bookings efficiently

Preferred competencies and qualifications

Previous experience working with a travel agency, cruise line, or cruise sales platform

Other Information

Benefits

Competitive remuneration package

Performance-based incentives and career development opportunities

Structured cruise product and sales training

Opportunities to collaborate with multiple international cruise lines and diverse itineraries

Stable, professional, and growth-oriented work environment

Clear career progression and advancement opportunities

How to Apply Please send your resume to: admin@cruise-wonders.com Use the email subject line: Application for Full-Time Travel Consultant – Your Name