Specialist, Clinical Application Support

Key Job Purpose:

Participate in the development and co-management of hemostasis, hematology and systemization strategies for Sysmex Asia Pacific as well as to support the Sales and Marketing team in achieving the sales/marketing target of Sysmex’s hemostasis and hematology business units annually.

Provide technical assistance, troubleshooting, and training to existing & potential users of Sysmex products and to distribution channels in the region. He/she will have to work closely with local team, corporate team and representatives of distributors to expand business prospects. He/she will be expected to work with our customers in healthcare and research facilities.

Job Descriptions:

Product Knowledge

He/She is responsible to receive/gather in time all information regarding product specifications or modifications of existing products, upgrading or extending existing/new products. This information/s is necessary to strengthen product knowledge so that these can be translated and explained clearly to distributors / customers.

He/She keeps up his/her technical knowledge by making suggestions to the management on which continuing education programs may be useful for him/her.

Implementation of favorable conditions to support sales/marketing target achievement

He/She conducts application and theoretical training for the representatives of the different distributors in the region.

He/She provides end-user training, as and when necessary

He/She develops to strengthen the product knowledge of distributors (Eg. Training manual, etc)

He/She handles product-related complaints and other application issues and provides excellent assistance for troubleshooting purpose/s.

He/She maintains regular communication and continuous contact with all the subsidiaries & distributors.

Reporting

He/She prepares and submits a monthly activity report to the Supervisor. This report includes activities done in the past month, issue resolved and to resolve, and plan of action for the next 2 months. This monthly report is to be submitted regularly within the 2 workings days of the succeeding month.

After every business trip, he/she prepares and submits a trip reports to supervisor and country area manager indicating the activities done, recommended action/s, person/s responsible, and other important information which management ought to know. Once prepared, he/she is responsible to ensure that these recommended actions are disseminated to the people concerned for proper implementation. Outcome of the said action/s should be followed up by him/her.

Job Requirements:

Diploma in Medical Technology or equivalent

5 years in Medical Technology practice

PC literate (Excel, Words, Power Point)

Maintains at all times the highest standards of professional and personal conduct, in thoughts, in words, & in actions

May need to work after office hours occasionally