Inside Sales Executive / Senior Executive

About Company:

The Group is founded in 1930. Singapore office set up in 2010. Our client is a well known manufacturer and exporter/importer of precision flow control equipments. The company has built a line-up of products for a wide variety of applications from products for the semiconductor industry to aerospace rockets to hydrogen fuel cell industry.

Job Description:

• Manage inbound enquiries and conduct outbound follow-ups by phone, email, and virtual meetings to qualify opportunities and support monthly and quarterly sales targets
• Build trusted relationships with existing and prospective customers, identify needs, and recommend suitable products, upgrades, and complementary solutions
• Prepare accurate quotations, proposals, pricing requests, and supporting documents in accordance with approval, margin, and commercial guidelines
• Coordinate order processing from quotation to delivery, including order entry, availability checks, delivery schedules, documentation, and issue resolution with customers, logistics, finance, and HQ in Japan
• Maintain complete and accurate customer, activity, quotation, order, and opportunity records in SAP and the CRM system, ensuring timely follow-up and reliable pipeline visibility
• Partner with outdoor sales and distributors on lead handovers, account actions, pricing exceptions, customer meetings, and sales campaigns
• Monitor open quotations, orders, backlogs, and dormant accounts; proactively address delays, recover opportunities, and support customer retention
• Prepare monthly, quarterly, and annual sales forecasts, demand plans, pipeline updates, and activity reports for management review
• Develop working knowledge of the company’s products, semiconductor applications, customer requirements, and internal processes to provide responsive first-line commercial support
• Other ad hoc duties/projects as assigned by the company

Job Requirements:

• Diploma or Degree in Engineering, Business, Supply Chain, or a related field
• At least 1 - 3 years experience of inside sales, sales support, customer service, order management, or distribution experience; semiconductor or industrial B2B exposure is preferred (not a must-have)
• Working knowledge of CRM and ERP systems, preferably SAP, with the ability to maintain customer records, enter orders, track quotations, and produce basic sales reports
• Proficient in Microsoft Office, particularly Excel, Outlook, and PowerPoint
• Clear and professional written and verbal communication, with strong listening and consultative questioning skills
• Customer-focused, responsive, and tactful when handling enquiries, objections, complaints, and competing priorities
• Organized, detail-oriented, and disciplined in follow-up, data accuracy, documentation, and deadline management
• Collaborative and adaptable, with the confidence to coordinate across customers, outdoor sales, distributors, logistics, finance, and HQ
• Commercially aware, proactive, and comfortable working independently in a fast-paced environment while contributing to team goals

Compensation:

• Work location: South East, Singapore
• Working hours: Monday to Friday 8:30AM - 5:30PM
• AWS entitlement
• Variable bonus (Twice a year)
• Annual leaves starts from 14 days annually (Maximum: 21 days)
• Transport allowance: $100 per month
• Medical benefit: $4,000 annually for outpatient, dental and Flexi Health