Patient Care Program Consultant/ Health Educator (Pharma MNC, Office hours, Central -Up $3200) #HAC

📌 Requirements

• NITEC / Diploma in relevant fields
• Healthcare or customer service experience preferred
• Patient Service Associate (PSA) / Clinic experience is highly preferred

🩺 Job Responsibilities

• Provide personalised patient case management and ensure patients submit required documentation on time
• Conduct scheduled outbound calls and manage inbound calls from enrolled patients
• Respond to patients' enquiries and FAQs
• Accurately update and maintain patient information in the Patient Care Management System
• Ensure patient care programmes follow established SOPs, service levels and quality standards
• Handle patient information with strict confidentiality
• Provide appropriate health guidance based on established medical best practices and protocols
• Identify and report Adverse Events (AEs) disclosed or observed during patient interactions
• Prepare periodic programme reports and support audit and compliance activities
• Perform other duties assigned by the Operations / Programme Manager

Interested candidates please send your resume to anna.chen@recruitexpress.com.sg

Anna Chen jiaxin

CEI No: R25157621

Recruit Express Pte Ltd

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