[Novena Gov Hospital] 6 Months Contract Patient Experience Executive (Feedback Management/Service Excellence) #HLV
Gefragte Skills
Stellenbeschreibung
Responsibilities
Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems. It include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.
In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.
Requirement
Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
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TELE me at @vallsl or WA me at NOW! Interested candidates please submit your resume to ivylau@recruitexpress.com.sg
Ivy Lau Lok Tong
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599
Quelle: mycareersfuture.gov.sg. Für die Inhalte der Inserate übernehmen wir keine Haftung.
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