Infrastructure Support Engineer (12-Month Contract) - LCYL

Infrastructure Support Engineer (12-Month Contract)

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Thye Hong Centre (Bukit Merah)

Salary: $4,000 - $5,000

Responsibilities

Oversee infrastructure operations

Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures

Assist with monitoring daily infrastructure traffic and performance

Configure infrastructure and related computing environments such as computer hardware, systems software, applications software

Maintain documentation of maintenance and optimisation procedures and tests

Perform minor infrastructure repairs in accordance with design or installation specifications

Maintain infrastructure performance

Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates

Coordinate the deployment of new and/or upgraded infrastructure

Resolve infrastructure-related problems and issues

Act as the first point of contact for infrastructure-related incidents

Assist with problem identification and resolution

Escalate unresolved infrastructure-related incidents for resolution

Documents incidents and track resolution in management systems

Document solutions to common infrastructure-related incidents

Oversee service level agreements and service improvements

Assist in developing service-level objectives and targets

Maintain logs of service level performance metrics

Suggest improvements for procedures and controls to enhance performance and client satisfaction

Identify recurring incidents and potential issues for senior management

Requirements

Diploma/Degree in Computer Science or IT, or with at least 2-3 years of experience in deploying and maintaining Server, Storage and Backup solution in Windows & Linux environment.

Experience in administration of Microsoft Server, SQL Server, Reporting Server.

Experience in administration of Virtualization environment (VMware and Microsoft Hyper-V).

Experience in administration of AD, RDS and System Troubleshooting.

Experience in administration of Email System (Microsoft 365) and Troubleshooting.

Experience in administration of End User Computing (EUC) and Troubleshooting.

Experience in administration of networking / perimeter network security / WAN connectivity.

Experience in Cyber Security such as discovering vulnerabilities and risk in the environment, monitoring network performance and ensuring hardware and software applications are updated.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279