Manager, Volunteer Centre

About Care Community Services Society (CCSS)

Care Community Services Society (CCSS)  is a registered charity and an Institution of a Public Character (IPC) dedicated to serving the community through impactful programmes for children, youth, families, and the elderly. Guided by our values of compassion, integrity, and excellence, we strive to make a meaningful difference in the lives of those we serve.

About the Role

This role oversees the SG Cares Volunteer Centres operated by Care Community Services Society. The incumbent works closely with community stakeholders to understand the needs of the towns served and mobilise appropriate resources to support community partners on the ground.

The role also leads community relations efforts, providing support to both existing and potential stakeholders, such as Social Service Agencies (SSAs). By connecting and coordinating resources across volunteers, stakeholders, and community partners, the incumbent fosters effective collaboration and sustainable partnerships that benefit service users and strengthen community outcomes.

Job Description

Volunteer Management

Lead the planning and execution of Volunteer Centre (VC) operations in alignment with approved workplans, and establish strategic partnerships across towns

Drive volunteer recruitment, engagement, retention, and recognition initiatives while maintaining a strong understanding of community needs

Develop town-wide volunteer programmes, partnerships, and engagement opportunities that strengthen volunteer capacity and capability

Monitor and analyse operational performance, ensuring timely reporting and supporting continuous improvement

Oversee the implementation and enhancement of volunteer management systems, processes, and frameworks

Build and sustain volunteer networks, including schools, community groups, corporates, and individual volunteers

Develop and equip volunteers and volunteer leaders through training, workshops, and leadership development

Facilitate volunteer onboarding, screening, matching, deployment, and orientation, ensuring a positive volunteer experience

Manage administrative processes, records, and reporting requirements, including funding agreement deliverables

Social Service Agency Support

Serve as a volunteer broker, facilitate partnerships between volunteers, community partners, and SSAs

Build and maintain strong working relationships within the volunteer and social service ecosystem

Assess and coordinate volunteer requests and community needs, ensuring appropriate resource matching

Develop and implement policies, processes, and SOPs to support effective service delivery

Maintain accurate records and prepare reports for organisational and regulatory requirements

Others

Develop and maintain an appreciation and loyalty programme for volunteers and SSAs

Utilise digital media and platforms to engage new volunteers

Maintain public engagement platforms, including social media and volunteer management systems

Curate and publish volunteer testimonials for the Annual Report and other media

Support other Community Partnership Team programmes and ad-hoc Volunteer Centre needs

Requirements

Possess excellent interpersonal and communication skills

Proactive and highly accountable for the work assigned

Strong personal effectiveness, credibility, and leadership qualities

Have an interest and passion to work with partners and new people groups

Able to work independently and at the same time a team player who is able to work cohesively with colleagues from different levels

A servant leader who leads with humility, integrity and love