Customer Service Officer (Operations)

Responsibilities

Greet customers and provide professional customer service

Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet

Boosting sales revenue and profitability by achieving sales targets

Recommend packages according to individual needs and conditions

Dealing with customer administration, incoming calls, inquiries and appointment bookings

Update clients records in the system

Prepare and maintain customer, sales, and operational reports as required.

Complete daily sales report for the outlet manager

Collection and organization of client cards

Maintaining client cards in neat and tidy order

Handle and manage customer feedback (complaints & queries)

Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.

Assist in stock take as required on a rotational basis

General cleaning duties

Any other appropriate duties and responsibilities as assigned

Requirements

NITEC in Business Studies/ Administration/ Management

Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)

Require MS Office and Excel Skills

6 day work week including weekends and PH (Compulsory to work on weekends & PH)

Able to work retail hours

Adaptable to fast-paced environment

Meticulous and Responsible team player

Good interpersonal and communication skills

Good command of spoken English