Club Residences Executive

Position Overview

The Club Residences Executive provides assistance to tenants and guest by assisting with reservations, accounting procedures, handling of complaints or enquiries and all other the day-to-day operation matters of the Club Residences. Partnering with respective immediate departments to meet established standard prior to their requirements, the Senior Club Executive is also responsible for the overall tenure, efficient check-in / check-out, in unit explanation and update of all Guest Preferences.

The Role

Confirm reservation in system and review all noted information in trace, note and amenity reports

Prepare guest registration card and room key upon check in

Conduct group check-ins/outs

Aliases with culturist team and bell desk for guest arrival/ departure transportation arrangement

Handle guest's complaint and inquiries and provide responses accurately

Build good rapport with all individuals including internal and external

Assist in making reservations such as walk in reservation

Present folio to guest and resolve and disputed charges

Talent Profile

Diploma in Hospitality Management

Excellent communication skills

Minimum of 1 years' experience working in an upscale hotel or luxury residences

Willing to work flexible hours, including weekends and public holidays

Excellent judgment, attention to detail and ability to handle confidential information