Import Permit & Customer Service Executive

Company Description

Established in 1982, WMG is a licensed Postal Service Operator headquartered in Singapore, specializing in cross-border parcel and mail logistics across Asia. Our strategic network covers Singapore, China, Malaysia, Thailand, Hong Kong, and extends partnerships globally.

Key Responsibilities

• Attend to consignees’ delivery, documentation, and operational queries
• Prepare, submit, and follow up on permit and regulatory applications
• Coordinate with vendors on service execution and operational matters
• Monitor vendor performance and SLA compliance
• Issue client invoices accurately and in a timely manner
• Submit Purchase Orders (PO) and Requests for Fund (RF)
• Validate vendor billing and resolve discrepancies with Finance
• Maintain accurate operational, compliance, and billing records
• Proactively flag operational, vendor, or compliance risks

Qualifications

• Minimum Diploma holders or above in any field
• Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders
• Need to be IT Savvy (especially MS Office tools)
• Knowledge and experience in customs import declaration's regulations
• MUST have a Custom Declarant Agent ID
• Commitment to meet tight datelines and reporting requirements
• Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.
• A positive attitude is a must.
• Able to start immediately or within short notice preferred.