Customer Consultant / Service Sales Engineer #82096

Job Description

Industry/ Organization Type: Industrial Equipment Manufacturer

Position Title: Customer Consultant / Service Sales Engineer

Working Location: Boon Lay

Working Hours: 5 days (Mon – Fri, 8.30am – 5.30pm)

Salary Package: Basic salary up to $4,800 + Transport Allowance + Variable Bonus

Duration: Permanent Role

Key Responsibilities

Act as the customer’s main contact person and handle customer-related matters

Manage a group of accounts, identify key customers, and create action plans to grow these accounts

Identify solutions needed to meet customer needs and work closely with the Technical Support Team to make them available

Identify opportunities with existing and new customers, and update them on service value-added offerings

Identify sales opportunities, prepare proposals, and coordinate related processes to maintain high customer satisfaction and strong customer relationships

Support customer growth and loyalty through ongoing assistance and follow-up

Handle customer complaints by working with internal teams to investigate issues, assess possible solutions, and recommend options to customers

Arrange regular service reviews with customers and the Operations team for urgent jobs and key issues

Understand customer and industry needs, and support pricing and sales strategies

Prepare and review contract terms and conditions

Present proposals to customers

Share market feedback, including competitor updates, customer expectations, and industry trends

Perform other related duties as assigned

APPLY NOW!!!

Bachelor’s degree in Engineering with at least 2 years of relevant sales experience

Knowledge of HVAC systems, chiller plants, airside systems, energy services, and building services is an advantage

Able to read and understand engineering documents and respond professionally to customer questions or complaints; able to understand written instructions, emails, and reports

Able to identify problems, gather data, and make sound conclusions

Customer-focused, with a drive to propose suitable options to meet customer needs

Willing to learn new solutions and improve skills to better support customers

Kindly apply through ANY of the following methods:

Submit your application by clicking the APPLY button;

Email your resume to Job@anradus.com.sg. Please indicate #82096 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131