Business Analyst/Product Owner - SPVL

We are looking for Business Analyst to join one of the government agencies!

The team operates on three week Agile sprints, with standard ceremonies (sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives)

Hybrid work arrangement

Collaborative working environment and great career growth

Responsibilities

Product Feedback & Insights: Own the product feedback loop by collecting, analysing, and synthesising user insights, support tickets, and stakeholder inputs into clear, actionable product recommendations for the engineering and product teams

Policy-to-Tech Translation: Translate company policy requirements and merchant business rules into structured user stories, acceptance criteria, and operationally executable requirements - bridging operations, and engineering teams effectively

Cross-Functional Coordination: Drive alignment across product management, engineering, design, engagement, and policy functions to ensure coordinated and timely product delivery; coordinate with Government central teams and external partners (Ticketing Partners, A&H partners, Payment service providers) on release schedules and change communications

Incident & Service Coordination: Lead operational coordination during platform incidents according to defined Service Levels - log tickets, track response progress, communicate status to stakeholders, and consolidate Root Cause Analysis (RCA) outputs in coordination with Engineering and DevSecOps teams

Operational Workflows: Execute and improve internal operational workflows including user/merchant onboarding, admin permissions, and offboarding; identify process inefficiencies and champion structured improvements

Requirements

Minimum 5 years of experience in Business Analysis, Product Operations, Service Delivery, or digital delivery coordination roles involving transactional systems or digital platforms

Demonstrated experience working cross-functionally with product management, engineering, design, policy, and operations teams

Strong experience facilitating workshops, steering committees, and escalation forums, to drive consensus and manage difficult conversations

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Liew Chien Hui (Vivian) - R2090138

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