Operations Manager (F&B)

Responsible for driving and delivering sales revenue in line with the budget while managing costs; create and maintain the Standard Operations and Procedures of food service business, which includes food service administration, food safety and hygiene practice; ensure and maintain brand standards; ensure smooth activation of marketing campaigns and work with the Business Development team to establish brand concept and strategy.

Responsibilities

Business Operations

·       Work closely with management to integrate strategic business continuity management into organization’s operations

·       Responsible for the business performance, financial and budget planning of the business unit

·       Analyze business performance to optimise sales and profitability

·       Oversee cost controlling and purchasing activities

·       Collaborate with cross functional departments to achieve business goals

·       Work closely with Business Development department in terms of business expansion

·       Work closely with Marketing department to ensure smooth activation of marketing campaign to achieve targeted outcomes

·       Establish and maintain strategic business partner relationships (e.g. external vendors)

·       Assist General Manager in setting up new restaurants, working with contractors and suppliers to ensure timely opening of restaurants

·       Facilitate innovation process within the business unit

Customer Service

·       Develop and implement service operations processes

·       Drive service quality and customer satisfaction

·       Drive customer loyalty for service excellence

People Management

·       Responsible for staff training and development

·        Develop managers and high-potential employees through organizational talent capability reviews

·       Lead managers to develop organizational and governance strategies

·       Facilitate innovation and lead managers to manage change

·        Oversee all staff related matters including payroll, promotion exercise, disciplinary matters etc

Adhering to Quality and Standards

·       Manage compliance with F&B hygiene policies and procedures

·       Oversees restaurants standards and maintenance

Skills/Qualifications:

·       At least 7 years of managerial experience in F&B

·       At least 5 years’ experience in managing multiple outlets

·       Minimum ‘O’ level or Diploma in F&B service or equivalent

·       Willing to be involved in hands on operations

·       Excellent communication and interpersonal skills

·       Able to lead and motivate to produce results

·       Passionate about leading by example and strong leadership qualities

·       Ability to work in a fast-paced environment