Relationship Management Executive

About the Role

The Relationship Management Executive will support the development and management of client relationships while identifying opportunities for repeat business, referrals, and long-term engagement. This role requires strong communication, coordination, and problem-solving skills to ensure clients are well-supported throughout their journey with AKC. The ideal candidate is proactive, organised, and confident in handling client interactions in a professional and responsive manner.

Responsibilities

Manage and maintain relationships with existing clients, ensuring timely follow-up and support

Identify opportunities for business growth through client engagement, renewals, referrals, or upselling of relevant solutions

Handle client enquiries and coordinate with internal teams to ensure smooth service delivery

Maintain accurate records of client interactions, updates, and follow-up actions

Support the preparation of proposals, presentations, and client-facing materials

Monitor client feedback and satisfaction, and highlight areas for improvement

Work closely with internal teams to align client needs with AKC’s service offerings

Track market feedback and client trends to support relationship development efforts

Requirements

Strong communication and interpersonal skills

Good organisational, coordination, and follow-up abilities

Able to handle client interactions professionally and confidently

Proactive, responsive, and solution-oriented mindset

Comfortable working in a fast-paced environment

Experience in client servicing, relationship management, sales support, or account coordination is an advantage