IT Tech Operations Lead

Responsibilities

Lead and manage the IT team, providing direction, coaching and support

Oversee IT operations and services across multiple office locations

Provide strategic direction for IT infrastructure, systems, applications and technology initiatives

Manage and coordinate with external IT vendors, service providers and technology partners

Oversee IT ticketing and support processes to ensure issues are tracked, prioritised and resolved within agreed timelines

Establish and improve IT processes, policies and service standards across all offices

Plan and manage IT projects, system implementations, upgrades and improvements

Monitor IT performance and identify opportunities to enhance efficiency and user experience

Oversee IT security, access management and compliance requirements

Manage IT budgets, resources and vendor contracts

Act as the key point of contact between the IT team, business stakeholders and external vendors

Provide leadership and strategic guidance rather than being primarily involved in hands-on technical operations

Requirements

Diploma or Degree in Information Technology, Computer Science or related field

5 years of relevant IT experience, with prior experience in a team leadership/management capacity

Experience overseeing IT operations across multiple offices or locations

Strong experience managing external IT vendors and service providers

Familiarity with IT ticketing systems and service management processes

Strong understanding of IT infrastructure, systems and cybersecurity

Good stakeholder management, leadership and vendor management skills

Interested Applicants, please click Apply Now

Chow Zi Qing

R2199258

RevUp Proservices Pte Ltd

EA.24C2366