Senior Retail Assistant/Retail Assistant

SeniorRetail Assistant & Retail Assistant

UniversitySouvenir Shop | NUS Kent Ridge

Join OurRetail Team!

We are looking forenthusiastic and service-oriented individuals to join our team at the NUSUniversity Souvenir Shop. You will play an important role in creating awelcoming shopping experience for NUS students, staff, alumni, visitors andtourists, while supporting the day-to-day operations of our retail store.

Job Purpose

To deliver excellentcustomer service while supporting sales and daily retail operations.

KeyResponsibilities

1. Customer Service

Provide friendly, proactive and professional service to all customers

Engage customers and recommend suitable products based on their needs

Develop basic knowledge of product offerings

Handle customer enquiries, feedback and complaints professionally

2. Sales Support

Assist in achieving store sales targets

Promote ongoing promotions, new arrivals and featured products

Recommend complementary products and encourage upselling where appropriate

3. Store Operations

Operate the POS system accurately, including sales transactions, refunds and exchanges

Maintain a clean, organised and welcoming store environment

Replenish stocks and ensure products are properly displayed and merchandised

Assist with stocktaking and inventory control

4. Visual Merchandising

Maintain neat, attractive and appealing product displays in accordance with guidelines

Assist with setting up promotional displays and seasonal campaigns

Support the refresh and improvement of store displays to enhance the customer shopping experience

5. Team Support

Work closely with team members to ensure smooth daily store operations

Support events, promotional activities and other retail initiatives when required

Perform other duties as assigned by the supervisor

WorkingHours

42 hours per week

Store operates

Monday to Friday,9.00am to 6.00pm

Saturday,10 am to 2 pm

Alternate Saturdays off

Requirements

GCE ‘N’ / ‘O’ Level, Diploma or equivalent

Prior retail or customer service experience preferred

Friendly, approachable and service-oriented personality

Good communication skills; English and Mandarin required

Basic numeracy skills and confidence in handling cash transactions

Able to work retail hours, including weekends and peak periods

Responsible, reliable and a good team player

PreferredAttributes

Interest in the NUS campus environment

Enjoy interacting with a diverse group of customers, including students, staff, alumni and tourists

Positive attitude with a willingness to learn and take initiative

Experience in lifestyle, gifts or souvenir retail will be an advantage

MonthlySalary

$2,400 – $2,800

Why JoinUs?

Be part of a dynamic retailteam and contribute to the NUS shopping experience while working in a vibrantuniversity environment.

Interested applicants are invited to email their CV to copsm@partner.nus.edu.sg forconsideration.