Outlet Manager/Senior Outlet Manager

Key Responsibilities

Manage and oversee the daily operations of the outlet to ensure smooth and efficient service.

Lead, supervise, train and motivate the service team to deliver excellent customer service.

Plan staff deployment, duty rosters and manpower requirements according to operational needs.

Monitor staff attendance, punctuality, performance and discipline.

Ensure compliance with company SOPs, service standards, food safety, hygiene and workplace safety requirements.

Handle customer feedback, complaints and service recovery professionally.

Monitor outlet sales, operating expenses, manpower costs and other key performance indicators.

Work towards achieving outlet sales, productivity and profitability targets.

Manage inventory levels, stock ordering, stock control and wastage.

Conduct regular outlet checks to ensure cleanliness, presentation and operational standards are maintained.

Coordinate closely with the kitchen team to ensure smooth daily operations and service.

Conduct staff briefings and provide ongoing coaching and training to team members.

Assist in recruitment, onboarding and performance management of outlet employees.

Prepare and submit operational reports as required by Management.

Support promotional activities, new product launches and other company initiatives.

Ensure proper cash handling, POS procedures and outlet administrative matters.

Perform any other duties assigned by Management.

Requirements

Minimum 3–5 years of relevant F&B operations experience, preferably in a restaurant environment.

At least 2 years of experience in a supervisory or managerial position.

Candidates with stronger management experience and proven ability to manage a larger team/outlet may be considered for the Senior Outlet Manager position.

Strong leadership and people-management skills.

Hands-on, responsible and able to work independently in a fast-paced environment.

Good communication and interpersonal skills.

Customer-oriented with strong problem-solving and service-recovery skills.