Claims executive (Motor & WICA)

Key responsibilities (WICA Claims)

Administer everyday operations and process work processing claims

Ensure adequate and timely reserving for all claims

Ensure all claims related matters are dealt within timelines imposed by statute

Examine claims investigated by insurance adjusters, further investigating questionable claims to determine policy liability

Effect recoveries against third parties

Perform annual review of claim files to ensure adequate reserves for active files and close inactive files

Maintain strict adherence to company Standard Operating Procedures

Attend ad hoc claim meetings and audits as required

Monitor service providers KPIs

Key Responsibilities (Motor Claims)

To manage the shared CRM motor mailbox and perform email categorization and tagging based on claim type and required actions.

To monitor and track ageing of emails through regular reporting and follow-up. This action supports the team's efforts in reducing unread and overdue emails through active mailbox management.

To issue acknowledge Letter of Demand (LOD) to third parties and relevant stakeholders.

To send accident report processing notifications to insured in the event of non-reporting accident upon receiving a third-party claim.

Responding to correspondences and provide effective and efficient phone services to customers and working closely with support staff on reserve provision and registration requirements

Administered Motor claims

Perform user testing on systems on any new products and enhancements

Strict adherence to company Standard Operating Procedures

Undertake any other duties as may be assigned

Key Requirements:

Diploma, Degree or other professional qualification

Comprehensive knowledge of all types of insurance claims

Minimum of 3-5 years of experience in handling General Insurance claims

Integrity and Honesty

Analytical and detailed

Good communication and interpersonal skills

Ability to work well as a team player and open minded

Demonstrate ability to advise and communicate effectively on complex issues with all management levels.

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This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA