Sales Coordinator

Key Responsibilities

Sales Support

Provide administrative and operational support to the sales team.

Prepare and process quotations, sales orders, invoices, and related sales documentation.

Track customer orders and monitor delivery schedules, payment status, and order fulfilment.

Follow up with customers and internal teams to ensure timely completion of sales activities.

Customer Service

Respond promptly to customer inquiries via phone and email.

Provide customers with updates on delivery schedules.

Address customer concerns and complaints professionally, escalating issues to the appropriate department when necessary.

Build and maintain positive relationships with customers through responsive service.

Documentation & Reporting

Maintain accurate filing and documentation of quotations, purchase orders, contracts, and other sales records.

Prepare regular sales reports, performance summaries, and dashboards for management.

Update and maintain customer information in the database.

Ensure all sales documentation is complete and accurate.

Coordination & Communication

Coordinate with internal departments such as Logistics, Finance, Warehouse, and Production to ensure smooth order processing and timely delivery.

Liaise with suppliers and external vendors when required.

Schedule deliveries and follow-up activities for the sales team.

Facilitate effective communication between customers and internal stakeholders.

Inventory & Product Knowledge

Monitor inventory levels and coordinate with relevant departments to ensure product availability.

Maintain up-to-date knowledge of company products and services.

Support customers and the sales team by providing accurate product information.

Requirements

Diploma or Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.

Minimum 1–3 years of experience in sales coordination, sales administration, or customer service (fresh graduates with relevant internship experience may also be considered).

Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Strong organizational and multitasking abilities.

Excellent communication and interpersonal skills.

Good problem-solving skills with strong attention to detail.

Ability to work independently as well as collaboratively in a fast-paced environment.

Preferred Attributes

Customer-oriented with a proactive attitude.

Strong time management and follow-up skills.

Ability to prioritize multiple tasks and meet deadlines.

Positive team player with a willingness to learn and adapt.