ASSISTANT OUTLET MANAGER

Company Overview

Age.3 Singapore at ION Orchard delivers a fast, friendly, and consistent dining experience. We focus on operational excellence and customer satisfaction in a vibrant, high-volume environment.

Job Summary

You will lead frontline teams and support daily outlet operations to ensure smooth service, high-quality food, and excellent customer experiences at Age.3, ION Orchard.

Responsibilities

Lead, supervise, and motivate the frontline team during shifts to maintain efficient service and team performance

Manage daily outlet operations in collaboration with the Outlet Manager to achieve sales, productivity, and cost targets

Oversee staff scheduling, deployment, and attendance to ensure adequate coverage during peak and off-peak hours

Train and coach new and existing team members to uphold service standards and operational procedures

Monitor stock levels, manage ordering, control wastage, and maintain accurate inventory records

Ensure cashiering and daily sales closing procedures are completed accurately and timely

Maintain cleanliness, food safety, and hygiene standards to comply with regulatory requirements

Handle customer feedback and resolve service issues professionally to enhance customer satisfaction

Take charge of the outlet in the absence of the Outlet Manager, ensuring continuity of operations

Preferred competencies and qualifications

Prior F&B experience, especially in F&B kiosks, QSR, fast-food restaurants, or other high-volume concepts

Supervisory or team-lead experience in a fast-paced environment

Strong customer service mindset with good communication and people-management skills

Responsible, organized, and able to take ownership of outlet operations

Ability to work shifts, weekends, and public holidays

Well-groomed, presentable, and professional appearance

Other Information

Location: Age.3, ION Orchard, Singapore

Position: Full-Time – Assistant Outlet Manager