Business Analyst

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for a Business Analyst

This is a fixed term contract role. The engagement is 1 year

You will work in Singapore Government Agencies

Internal Code: A26328

The role will lead EnterpriseSG's SharePoint Online strategy, governance and migration initiatives. The officer will be responsible for assessing, planning and governing the migration of EnterpriseSG's intranet and shared document repositories from GCC+ SharePoint to the WOG SharePoint Online platform, while working closely with outsourced vendors supporting migration, enhancement and operational activities. The role will lead requirements analysis, solution assessment, migration planning, stakeholder engagement and delivery assurance, while establishing the governance framework, operating model and continuous improvement roadmap required to ensure SharePoint Online effectively supports EnterpriseSG's collaboration, information management and knowledge-sharing needs.

What will you do?

SharePoint Online Strategy, Assessment and Migration

Lead the current-state assessment and migration planning for EnterpriseSG’s intranet, knowledge repositories and shared document repositories from GCC+ SharePoint to WOG SharePoint Online.

Analyse existing SharePoint sites, site structures, document libraries, content volumes, metadata, permissions, workflows, integrations, customisations and usage patterns.

Conduct discovery workshops with business users, content owners, site owners, IT teams and other stakeholders to identify current pain points, business-critical functions and future-state needs.

Assess each site, content set and function and recommend whether it should be migrated, redesigned, consolidated, archived or retired.

Define the target-state information architecture, including site structure, navigation, document libraries, metadata, content types, search requirements, permissions and ownership model.

Evaluate whether business requirements should be met using out-of-the-box SharePoint Online capabilities, Microsoft 365 or Power Platform configuration, or approved custom development.

Develop the migration strategy, roadmap, work packages, sequencing, business case inputs and implementation approach for management consideration.

Identify migration dependencies, constraints, risks, change impacts and governance decisions, and recommend practical mitigation measures.

Define migration success criteria and oversee reconciliation and validation of content, record counts, metadata, permissions, links, workflows and business functionality before acceptance.

Vendor Management and Solution Assurance

Work closely with the outsourced SharePoint vendor and other implementation partners to plan and deliver migration, enhancement and BAU support activities.

Define clear business requirements, acceptance criteria, deliverables for vendor-supported work.

Review and constructively challenge vendor proposals, solution designs, estimates, migration methods and technical recommendations to confirm that they are fit for purpose, supportable and aligned with EnterpriseSG’s objectives.

Determine the work that should be performed by the vendor, business teams and internal IT stakeholders, and coordinate dependencies across the delivery plan.

Monitor vendor deliverables, quality, timelines, risks, issues and decisions, and escalate material concerns with clear impact assessments and recommendations.

Coordinate functional, integration and user acceptance testing, defect resolution, cutover readiness and post-migration verification.

Ensure that agreed evidence, documentation, validation results and operational handover artefacts are complete before solution acceptance or work-item closure.

SharePoint Online Governance and Platform Management

Establish and maintain governance requirements covering site provisioning, site ownership, permissions, access reviews, naming conventions, content lifecycle, retention, archival and site closure.

Assess requests for new sites, enhancements, workflows and integrations from business, governance, security, usability and operational perspectives.

Ensure that SharePoint Online solutions and vendor deliverables comply with applicable ICT policies, security requirements and governance standards.

Support periodic reviews of site owners, permissions, inactive sites, content quality and compliance with agreed governance requirements.

Maintain functional documentation, decision records, configuration references, standard operating procedures, user guidance and governance artefacts.

Business Analysis, Stakeholder Engagement and Adoption

Gather, analyse and document business, functional and non-functional requirements, process flows, user journeys and information needs.

Facilitate alignment between business users, technical teams, security teams and vendors on requirements, constraints, priorities and solution trade-offs.

Prepare options analyses, risk assessments, recommendations, project updates and decision papers for management and governance forums.

Develop and coor