Policy Servicing (Life)

We are looking for a Policy Servicing professional to join our Life and Health Operations team. You will need to play a critical role in providing exceptional service to our valued customers. This role requires a detail-oriented individual with strong problem solving skills and a proven track record of success in policy servicing. You will be responsible for ensuring that accurate work is produced within the agreed turnaround time and all processes comply with the relevant regulatory and company guidelines.

Key Responsibilities

Support the day to day operations and monitor team performance, productivity, and KPIs.

Handle escalated customer inquiries and complaints professionally.

Ensure accurate and timely completion of policy servicing transactions.

Identify and implement process improvements to enhance efficiency and customer satisfaction.

Conduct regular audits and review reports to ensure quality and compliance.

Collaborate with stakeholders on policy-related issues, system enhancements, and projects.

Participate in user testing and other ad-hoc assignments.

Qualifications

Previous experience in Life Insurance Policy Servicing or related insurance operations.

Strong leadership and people management skills.

Excellent customer service and problem-solving abilities.

Strong organizational and time management skills.

Able to work under pressure and meet tight deadlines.

Excellent verbal and written communication skills.

Proficient in Microsoft Office applications.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA