Programme Manager, Wealth Management Tech

Responsibilities

Direct the full lifecycle delivery of large, complex software implementation programmes, from initial discovery and planning through launch, stabilisation, and transition into ongoing operations.

Establish and manage senior-level programme governance, including steering meetings, risk and issue tracking, decision records, and portfolio reporting.

Maintain effective control over programme scope, budgets, timelines, resources, and deliverables across multiple concurrent initiatives.

Coordinate teams across product, technology, engineering, operations, and other business functions to achieve practical, sustainable delivery outcomes.

Serve as the senior escalation point for programme risks and delivery challenges, identifying issues early and driving resolution across internal and client teams.

Track programme and portfolio performance through agreed metrics and reporting tools, highlighting risks, dependencies, and required corrective actions.

Contribute to the development and implementation of consistent, scalable delivery standards and programme management practices.

Take senior ownership of key client relationships and develop trusted partnerships with executive stakeholders throughout the engagement lifecycle.

Lead regular executive governance discussions covering relationship health, strategic priorities, delivery progress, and issue resolution.

Develop and execute account plans, identify opportunities for growth, and collaborate with commercial teams on expansion strategies.

Represent client priorities internally while balancing wider business objectives and ensuring services remain aligned with client requirements.

Monitor the operational health of client accounts, including service satisfaction, service-level performance, system performance, and project status.

Lead renewal activities for assigned accounts, including commercial discussions and coordination with legal and internal stakeholders.

Manage critical client escalations with urgency, empathy, and professionalism.

Requirements

Bachelor’s or Master’s degree in Business, Technology, or a related discipline, with an MBA considered an advantage.

At least 15 years of relevant professional experience, including 10 or more years in senior programme management, implementation, or delivery leadership roles.

At least 10 years of B2B client-facing experience, including responsibility for developing and managing senior executive relationships.

Demonstrated success delivering large-scale, complex software implementations across extended programme lifecycles.

Strong working knowledge of software delivery methodologies and experience operating in product-led environments.

Proven experience leading teams of implementation or delivery professionals.

Experience leading executive governance forums, including steering committees, business reviews, and senior stakeholder briefings.

Strong understanding of enterprise technology platforms, operational processes, and complex service delivery environments.

Commercial experience covering contract renewals, account growth, revenue responsibility, and measurable improvements in client satisfaction.

Excellent written and verbal communication skills, with the ability to work effectively with delivery teams, cross-functional stakeholders, and senior executives.

Proven ability to influence stakeholders and senior leaders without relying on direct authority.

Strong organisation, judgement, and decision-making skills, with the ability to work independently, manage competing priorities, and escalate appropriately.

Proficiency in programme management, reporting, and collaboration tools such as Smartsheet, Jira, Confluence, Microsoft Project, and Power BI.

Strong attention to scope management, risk control, delivery governance, and reporting accuracy.

PRINCE2, PMP, or an equivalent programme management qualification is preferred.

Experience in management consulting, enterprise software, or technology-enabled services is advantageous.

Strong analytical capabilities and the ability to understand new concepts, business models, and technologies quickly.