Luxury Sales Executive

Job Summary

You will assist customers with watch sales and service enquiries, register watches for servicing, communicate watch issues clearly, liaise with watchmakers, and maintain customer relationships in a fast-paced luxury retail environment.

Responsibilities

Welcome and engage customers professionally to create a positive, personalised experience

Assist customers with watch sales, product enquiries, recommendations, and service-related questions

Register watches received for service and accurately record customer details and reported issues

Communicate watch problems clearly to customers by gathering relevant information on watch condition and usage

Liaise with watchmakers and internal teams to coordinate repair and service handovers and follow-ups

Handle customer questions, concerns, and unexpected situations using sound judgement and practical problem-solving

Proactively follow up with customers to maintain strong relationships and encourage repeat business

Maintain accurate records of customer interactions, sales, and service activities

Keep the retail and service environment professional, organised, and welcoming at all times

Support sales and service operations by performing other related duties as required

Adapt quickly to changing customer needs and situations while maintaining high service standards

Preferred competencies and qualifications

Diploma in Business, Retail, Sales, or related field

At least 1 year of experience in luxury watch sales, luxury retail, customer service, or direct customer-facing roles

Experience in luxury watch industry, jewellery, luxury goods, or after-sales service

Familiarity with POS systems, Microsoft Office, and basic computer operations

Strong sales and customer engagement skills with the ability to understand customer needs and recommend suitable products or services

Ability to identify and explain common watch-related issues such as timekeeping, water damage, winding, scratches, and movement faults (technical repair knowledge not required)

Fast thinker with a flexible and adaptable approach to customers and situations

Excellent communication and interpersonal skills in English

Customer-focused, service-oriented, persuasive, and commercially minded

Well-groomed, professional, confident, and comfortable interacting with diverse customers

Detail-oriented with strong organisational and follow-up skills

Responsible, punctual, proactive, and able to work independently and in teams

Comfortable working retail hours including weekends and public holidays