F&B Service Team Leader (Modern Chinese Restaurant)

Company Overview

PARKROYAL COLLECTION Marina Bay, Singapore is a destination hotel in the Central Business District offering stylish, eco-friendly experiences near iconic landmarks and attractions for conscious and mindful travelers.

Job Summary

The F&B Service Team Leader supports outlet management by leading service staff during shifts, ensuring smooth operations, consistent service standards, and a positive guest and team experience at our hotel's chinese restaurant.

Responsibilities

Lead and supervise service staff during shifts to maintain smooth floor operations and uphold service standards

Oversee table set-ups, mise en place, and restaurant readiness before service periods

Coordinate with kitchen staff to ensure timely and accurate delivery of orders

Manage guest interactions professionally, including welcoming, seating, and resolving service concerns promptly

Monitor service flow and proactively resolve bottlenecks during peak periods

Train, coach, and mentor junior service staff and new hires on service standards, menu knowledge, and hotel procedures

Assist in scheduling, briefing, and allocating duties among team members on shift

Ensure compliance with hygiene, cleanliness, and food safety standards, including HACCP/SFA guidelines

Support accurate cash handling, billing, and point-of-sale procedures

Monitor stock levels of service items such as linen, cutlery, and glassware, and coordinate replenishment

Assist management with administrative tasks including attendance records, incident reports, and shift handover notes

Uphold the hotel's brand standards and represent Peach Blossoms professionally at all times

Perform other reasonable duties as assigned by outlet management

Preferred competencies and qualifications

Minimum 2–3 years of relevant F&B service experience, preferably in a hotel or fine-dining Chinese restaurant setting

Prior experience in a supervisory or team leader role

Familiarity with Chinese restaurant service etiquette and Cantonese cuisine service

Strong communication and interpersonal skills to lead and motivate a team

Guest-focused mindset with strong problem-solving abilities

Ability to work well under pressure in a fast-paced environment

Willingness to work split shifts, including weekends and public holidays

Basic proficiency in point-of-sale (POS) systems

Good command of English; proficiency in Mandarin or other languages to facilitate guest and vendor communication

Other Information

5-day work week

13th month AWS and Performance Bonus

Annual Leave from 16 days

Up to 50% Associate Dining & Accommodation Discounts at Group Properties

Referral Incentive of S$1,000 ( Terms & Conditions Apply)

Career Development and Training opportunities

PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted applicants will be notified.