HAIR SALON MANAGER

Main Responsibilities

Manage the  daily operations  of the hair salon.

Supervise and coordinate  hair stylists, assistants, receptionists, and other staff.

Prepare staff schedules, manage attendance, and arrange shift coverage.

Ensure excellent  customer service  and handle customer feedback or complaints.

Monitor salon  sales, revenue, expenses, and daily cash transactions.

Set and achieve  sales and service targets  for the salon and individual staff.

Promote salon services, packages, memberships, and products to customers.

Monitor  stock and inventory  of hair products, equipment, and other supplies.

Place orders and coordinate with suppliers when stock is low.

Ensure the salon maintains proper  cleanliness, hygiene, safety, and grooming standards.

Train and coach staff on customer service, product knowledge, and salon procedures.

Monitor staff performance and conduct regular performance reviews.

Handle staff discipline, leave requests, and workplace issues.

Ensure proper use and maintenance of salon equipment.

Prepare  daily/weekly/monthly sales and operational reports  for the owner or management.

Assist with recruitment and onboarding of new employees.

Support marketing activities, promotions, and customer-retention initiatives.

Ensure compliance with company policies and relevant employment and safety requirements.

Key Skills

Leadership and team management

Customer service

Sales and upselling

Staff scheduling

Inventory management

Basic accounting and cash handling

Communication and problem-solving

Knowledge of hair salon products and services

Ability to work in a fast-paced environment