Service Support Executive

SUMMARY

The Service Support Executive provides administrative and operational support to the Service team to ensure smooth coordination of maintenance, repairs, installations, and excellent customer service for scientific equipment.

RESPONSIBILITIES

Prepare service quotations, contracts, and related documentation

Coordinate preventive maintenance schedules, breakdown calls, and service requests

Follow up on service jobs to ensure timely completion and customer satisfaction

Generate reports and maintain accurate service records and databases

Liaise with customers, service engineers, vendors, and principals on service matters

Support spare parts ordering, inventory tracking, and warranty administration

Utilize Microsoft Office tools to prepare reports, spreadsheets, and service documentation

Leverage SAP/SAGE systems, when applicable, to support service operations and inventory management

Collaborate effectively within the team to achieve operational goals

Maintain meticulous organization and attention to detail in administrative processes

REQUIREMENTS

Diploma in Business, Science, Engineering, or related field with minimum 3 years of experience in service coordination, customer support, or business operations

Prior experience in scientific, laboratory equipment, devices, or consumables industry is an advantage

Strong communication skills with proficiency in spoken and written English

Proficient in Microsoft Office applications (Word, Excel, and PowerPoint)

Meticulous, organized, and detail-oriented

Positive attitude with willingness to learn and grow

Familiarity with SAP or other ERP systems is preferred

A collaborative team player with the ability to work effectively across departments

Thank you for your interest in this role and your time to apply. We regret to inform you that only shortlisted candidates will be notified.