Operation Supervisor

We are looking for a responsible and hands-on Operations Supervisor to oversee the daily operations of our food court and catering business. The successful candidate will supervise staff, ensure smooth day-to-day operations, maintain food and service standards, and assist management in achieving business targets.

Key Responsibilities

Supervise and coordinate daily F&B operations.

Manage and monitor staff attendance, work schedules and daily deployment.

Ensure staff follow company policies, operational procedures and service standards.

Monitor food quality, hygiene, cleanliness and workplace safety.

Ensure food preparation and service areas are properly maintained.

Assist in managing stock, inventory and ordering of food supplies.

Monitor wastage, portion control and operating costs.

Handle customer feedback and resolve operational issues promptly.

Coordinate with kitchen, stall operators, suppliers and other staff to ensure smooth operations.

Train and guide staff on customer service, food handling and workplace procedures.

Conduct regular checks on equipment, facilities and cleanliness.

Assist management with staff performance monitoring and operational reporting.

Ensure compliance with SFA, MOM and other relevant workplace requirements.

Support catering operations and events when required.

Perform other duties assigned by management.

Requirements

Minimum 2–3 years of relevant F&B or food court experience.

Previous supervisory or team-leading experience preferred.

Good knowledge of F&B operations, food hygiene and workplace safety.

Able to supervise and motivate a team of staff.

Good communication and interpersonal skills.

Able to work independently and handle operational issues effectively.

Willing to work weekends, public holidays and shifts when required.

Hands-on, responsible and able to work in a fast-paced environment.