Customer Care Service Executive (Part Time)| National Stadium / Kallang

Job Scope:

Address customer enquiries and feedback received via different touchpoints(including face-to-face, hotline and emails) promptly and professionally

Handle facility bookings, programme registrations and over-the-counter paymentcollections

Follow up with designated departments and/ or escalate issues to supervisors toensure timely and appropriate actions are taken to resolve customer feedback andenquiries

Keep records of customer interactions, including lost and found items, in the CRMsystem according to the established criteria and guidelines

Maintain secure custody of found property

Update notice and display boards with the public activities/ events conducted withinthe premises, and the appropriate environmental and service information

Perform daily settlements and financial reconciliations for revenue submissions

Identify improvements and propose recommendations to address operationalchallenges and enhance customer experience

Ad-hoc duties and projects as assigned or needed

Location: National Stadium

Salary:

S$14 /hour for weekdays

S$16 /hour for weekends

Shift A: 0630 - 1600

Shift B1: 0830 - 1800

Shift B2: 1300 - 2230

Requirements

Minimum 3 days per week (include at least 1 weekend)

6‑month commitment required.

Able to work weekends, public holidays, and shift hours (morning, afternoon, evening, and event days).

Prior guest service experience is preferred.

Able to communicate politely with guests, provide information, and give directions.

Comfortable handling enquiries, feedback, and basic guest issues.

Comfortable working in a sports or events environment, including managing occasional crowd flow.

Able to use basic computer systems (e.g., checking bookings, entering data, and following up on cases).

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG