Healthcare Environment | Feedback Management Executive - #HJZ

Looking for a role where what you do can genuinely make a difference?

Be part of our team and help make every patient’s experience a little better. From understanding patient feedback to supporting service improvement initiatives, you’ll get to work behind the scenes to make healthcare experiences smoother, better and more patient-focused!

Job Responsibilities

Manage and follow up on patient feedback, ensuring issues are addressed promptly and effectively

Work with different teams to identify service gaps and support improvements to the overall patient experience

Coordinate service excellence projects, programmes and events

Conduct patient satisfaction surveys and support focus group discussions

Analyse feedback trends and identify areas for improvement

Assist with creating and maintaining data dashboards to track service satisfaction and feedback

Prepare insights and reports for hospital committees and workgroups

Support initiatives that strengthen the organisation's service culture and patient engagement

Perform other duties and projects as assigned

We’re looking for someone who:

Enjoys working with people and communicating with different stakeholders

Has strong communication and interpersonal skills

Is comfortable handling feedback and resolving service-related issues

Can analyse information and turn feedback into practical improvement ideas

Is organised, proactive and able to manage multiple projects

Has an interest in customer experience, healthcare, service excellence or quality improvement

All interested candidates are invited to email your resume in MS Word format to:

Jenny.ng@recruitexpress.com.sg

Jenny Ng Zhern Ing

Outsourcing Team

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.