Customer Service Executive (North/ Up to $3.2k)

Position: Customer Service Executive (Modern Trade)

Location: Senoko

Working hours]: Monday to Friday: 8.30am to5.45pm/ Sat: 8.30am to 12.30pm (alternate week basis)

Salary: $3,200 + AWS + VB

Job Responsibilities

Process customer orders accurately and efficiently using our designated systems or software.

Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.

Collaborate closely with the sales and logistics teams to ensure timely order fulfilment and resolve any discrepancies or issues that may arise.

Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.

Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.

Continuously improve customer service procedures and processes to enhance efficiency and service quality.

Provide insights and feedback to management based on customer interactions to improve products or services.

Job Requirements

Minimum GCE ‘N’ or ‘O’ Levels or its equivalent.

Proven experience in a customer service role, preferably in the food service or hospitality industry like handle hypermarket and retail store enquiries.

Strong proficiency in order processing software or systems; familiarity with SAP S4, Excel (VLOOKUP, Pivot Table) is a plus.

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to liora.chow(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chow Zi Xin (Liora)

EA Personnel Reg No: R25157767