SALES MANAGER

Job Description

Promote beauty services, treatment packages, and retail products to customers.

Manage daily shop operations and ensure smooth service flow.

Lead, supervise, and motivate beauticians to achieve monthly sales targets

Provide excellent customer service and handle enquiries, appointments, and complaints.

Plan and execute promotions, marketing activities, and membership programs.

Maintain product inventory and ensure sufficient stock levels.

Ensure the shop meets hygiene, safety, and service quality standards.

Handling customer complaints, refund requests, and service issues professionally.

Consistently achieve and exceed high monthly sales targets in a highly competitive beauty industry while maintaining service quality.

Oversee shop operations such as inventory control, equipment condition, cost management, front-desk coordination, and overall service standards.

Requirements

Strong communication and customer service skills.

Ability to lead a team and work independently.

Pleasant personality with interest in beauty, skincare, and customer care.

Basic computer knowledge (POS system, scheduling apps, WhatsApp).

Able to work shifts, weekends, and public holidays.

Strong ability to manage stress and perform under pressure