Academy Experience Executive

Academy Experience Executive

Job Responsibilities

Handle enquiries from parents and students via phone, email, WhatsApp and in person.

Support trial lessons, enrolments, renewals, transfers and other student arrangements.

Follow up with prospective families and support enrolment conversion.

Build relationships with parents and support student retention.

Coordinate lesson schedules, make-up classes and teacher availability.

Work with teachers and academy teams to ensure smooth lesson operations.

Handle feedback and complaints and follow through to resolution.

Maintain student records, attendance and administrative information.

Monitor attendance and follow up with students and parents where required.

Support sales and enrolment targets through effective follow-ups.

Assist with academy events, promotions and student activities.

Identify operational issues and suggest improvements.

Support the Academy Manager with daily operations and ad-hoc duties.

Requirements

1–3 years’ experience in customer service, education, enrichment, hospitality, retail or similar roles.

Strong communication and interpersonal skills.

Customer-focused with good problem-solving skills.

Comfortable handling customer concerns and difficult situations.

Comfortable with sales, follow-ups and enrolment targets.

Positive, approachable and proactive.

Interest in education, music or working with children is an advantage.

Willing to work evenings, weekends and public holidays according to academy operating hours.

What We Offer

Career opportunities in a growing music education organisation.

Exposure to customer experience, sales and academy operations.

Training and career progression opportunities.

Collaborative working environment.

Apply now to join our academy team and be part of the students’ learning journey.

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