Assistant Retail Manager

Key Responsibilities

Sales focus

Able to manage, drive and achieve KPI(s)

Supervise and motivate team to achieve daily and monthly sales targets.

Analyze the metiers' sales results monthly to share with Director for performance evaluation and action plan

Coordinate and execute sales plans, marketing events and promotion programs with the team

Customer Service

Ensure Customer Experience standards are executed in a consistent manner.

Recommend creative ideas to build/develop a strong regular customer base.

Provide coaching to sale staff on soft skills as and when necessary.

Identifies and handles client enquiries and complaints when escalated.

Operations

Assist Director to manage and oversee the daily store operations.

Ensures store presentation is consistent with the brand image.

Ensure proper security measures are enforced across processes and store.

Always ensure a high standard of Customer service.

Team Leading

Responsible for driving a positive team culture and healthy work environment.

Foster a strong team spirit and always leading in an exemplary manner.

Organize and facilitate morning briefing with Sales Floor Manager/Store Manager daily for related topics.

Monitors, coaching and assists Supervisors for all new staff onboarding.

Oversee team’s development by providing on-the-job training, product training, soft skills training etc.

Other Duties

Provides inputs and assists Director in whatever duty if required.

Perform yearly appraisals for the team reporting to the individual.

Perform any other duties that may be assigned from time to time by Director.

Requirements

At least 3 years of relevant experience in IT/ Gaming industry or in similar capacity.

Passion in retail industry with good selling skills.

Likes Gaming and appreciates quality products.

Fluent in Mandrain, other languages are a plus

Must be a good team player, pleasant, service oriented and self motivated.

Strong team building, interpersonal and communication skills.

Strong analytical and problem-solving skill set.

Hands on computer knowledge of MS Office.

Able to work shifts/ weekends and public holidays

Able to travel overseas when required.