IT Support Engineer

Responsibilities and Duties:

· Coordinate and deliver IT Help Desk services to SLH end-user community, ensuring prompt response and resolution of IT issues and requests

· Facilitate IT onboarding and offboarding of users

· Maintain the accuracy and quality of inventory of IT assets.

· Provide level 1 support for IT hardware and software used in the hospital.

· Carry out maintenance, health checks and refresh of end-user devices and applications

· Monitor and ensure end-user devices comply to SLH security policies and processes

· Provide administrative and support expertise in Microsoft Windows, M365, Active Directory, security patch management and other end-point applications.

· Ensure issues are escalated in adherence to Standard Operating Procedures

· Participate as a member in project teams

Job Requirements:

Minimum a Diploma in Computing, with at least 2 years of IT experience providing end-user computing support