Senior Executive, Admission & Discharge

Job Description

Establish and review all registration, admission, financial counselling, billing & payment processes, ensuring urgent cases are fast-tracked for immediate admission and/or discharge.

Review and conduct audit checks on cashier collections, day end closing and daily banking of cash and cheques.

Prepare Patient Service Officer's duty roster to ensure adequate coverage of all service centres managed by Admission & Discharge

Assist staff members with or personally attend to customers' enquiries and feedback. Maintain good rapport with patients, doctors, clinic staff, insurance providers and the general public. Ensure that queries/issues are attended to efficiently within established service standards.

Manage team members' performance and perform appraisal.

Run roll calls and staff briefings.

Perform Senior Patient Service Officer duties in relation to admission and discharge of patients as and when required.

Plan and schedule training programmes of Patient Service Officer in the MediTech Expanse system and SOP compliance. Provide coaching and guidance to new staff.

Manage the staff roster.

Manage, track and review Key Performance Indicators for Admission & Discharge.

Assist in continuous improvement projects and enhance customer service levels.

Work closely with all stakeholders in the management of patients' journey in the hospital.

Participate in committees as assigned.

Perform any other duties as assigned.

Job Requirements

Diploma or Degree holder

At least 3-4 years of experience in admission & discharge in the healthcare sector.

At least 2 years of supervisory experience.

Proficient in Microsoft Office and IT application systems.

Strong customer service skills.

Good interpersonal and communication skills and able to work under pressure.

Familiar with basic medical terminology.

IT literate and able to work with numbers.