Bar/Lounge Hostess Supervisor

We are looking for a Bar/Lounge Hostess Supervisor to support the daily operations of our bar and customer service areas. The successful candidate will be responsible for maintaining high standards of guest service, coordinating service activities and supporting the team in creating a welcoming and enjoyable environment for customers.

The role requires strong communication and interpersonal skills, as the successful candidate will interact directly with customers and coordinate with service staff during daily operations and special events.

Key Responsibilities

Supervise and coordinate the daily activities of the bar and customer service areas.

Welcome and engage customers in a friendly, professional and appropriate manner.

Provide information to customers regarding beverages, promotions, events and available services.

Handle customer enquiries and feedback and assist in resolving service-related issues.

Coordinate and allocate duties among service staff during operating hours.

Monitor service standards and ensure customers receive professional and efficient service.

Assist in training and guiding new service staff on customer service standards and workplace procedures.

Support the team in maintaining smooth customer flow and efficient service operations.

Monitor bar supplies and assist with stock checking, receiving and replenishment.

Assist with opening and closing procedures and ensure the service area is properly prepared.

Liaise with the kitchen and operations team to coordinate smooth service.

Support promotional activities, private functions and entertainment-related events held at the café.

Assist with customer engagement and hosting activities during special events where required.

Maintain a professional appearance and conduct at all times.

Perform other related operational and supervisory duties assigned by management.

Requirements

Diploma or degree in Communication, Hospitality, Food & Beverage, Business, Performing Arts or a related discipline.

At least 2 years of relevant experience in customer service, hospitality, F&B, entertainment or a related customer-facing environment.

Previous experience in a supervisory or team-leading capacity is preferred.

Strong verbal communication and interpersonal skills.

Confident and comfortable interacting with customers from different backgrounds.

Good presentation and customer engagement skills.

Able to handle customer enquiries and service issues professionally.

Responsible, well-organised and able to work independently.

Able to work effectively in a fast-paced service environment.

Willing to work shifts, including evenings, weekends and public holidays.