ASSISTANT SERVICE MANAGER

Responsibilities including but not limited to:

Assist in the Outlet Manager in the operations of outlet

Drive revenue, maximize profits and minimize costs of the outlet

Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner

Ability in handling customers’ feedback and maintaining high service standards

Responsible in maintaining overall cleanliness of outlet area

Form robust relations with team members and assist in their development

Manage staff discipline, appearance and work performance

Co-lead the team to achieve high quality services delivered to guests at all times

Responsible for recruitment, orientation and training of staffs

Responsible for monthly staff’s schedule planning

Any other ad hoc duties assigned by the company

Requirements

Candidate must possess min. Diploma in Food & Beverage or equivalent

Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent

Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends

Strong customer service and problem-solving skills

Strong planning and people management skills to lead a dynamic service team

Team player with excellent interpersonal and communication skills

Flexibility is a must so the ability to multi-task, work under pressure with short deadlines