KNOWLEDGE MANAGEMENT & OPERATIONS ASSISTANT | INTERNATIONAL ORGANISATION | 12-MONTH CONTRACT

KNOWLEDGE MANAGEMENT & OPERATIONS ASSISTANT | INTERNATIONAL ORGANISATION | 12-MONTH CONTRACT

Our Client is a respected not-for-profit international organisation whose work supports regional fiscal development. As part of the continued development of its Knowledge Management function, they are looking to appoint a  Knowledge Management & Operations Assistant  to join the team on a 12-month renewable contract.

Reporting to the  Head of Knowledge Management, this is a newly created role providing operational and administrative support across the organisation's knowledge repositories, document management processes, publication workflows and collaboration platforms.

The successful candidate will play an important role in ensuring that information and knowledge assets remain organised, accessible, current and effectively managed across the organisation.

Key responsibilities will include:

Maintain and update the organisation's  intranet, knowledge repositories and document libraries, ensuring information is current, accurate and appropriately organised.

Coordinate with internal content owners on the regular review, updating and archiving of information and knowledge assets.

Support  document and records management, including document classification, metadata tagging, indexing, version control and document lifecycle processes.

Maintain policies, guidelines, templates, reference materials and other organisation-wide documents within the appropriate repositories.

Monitor document review and expiry dates and coordinate follow-ups with relevant document owners.

Support the migration and consolidation of documents into centralised repositories.

Administer  knowledge management workflows, databases and trackers, including publication and knowledge product registries.

Track publications and other knowledge products through internal  review and approval workflows, ensuring progress and outstanding actions are appropriately monitored.

Maintain internal submission forms,  SharePoint Lists, office schedule trackers, meeting and stakeholder engagement repositories and other administrative systems.

Maintain publication-related information and metadata, including authorship and contribution records.

Compile periodic reports, statistics and management information relating to knowledge management activities and knowledge products.

Support the ongoing improvement of KM processes, workflows and collaboration tools.

We are interested in speaking with candidates who possess:

A Diploma or relevant qualification in  Knowledge Management, Information Management, Library & Information Science, Business Administration, Communications, Information Technology, or a related discipline.

Relevant experience in  knowledge management, document/records management, intranet administration, information management or corporate/office operations.

Experience maintaining  document repositories, databases, trackers or workflow management systems  would be highly relevant.

Good working knowledge of the  Microsoft 365 environment, particularly  SharePoint, Teams, Forms and OneDrive.

Strong proficiency in Microsoft Office, particularly  Excel, Word and PowerPoint.

Exposure to  Power Automate, Power BI or workflow automation/reporting tools  would be advantageous.

An understanding of document management concepts such as  metadata, information classification, version control and document lifecycle management  would be beneficial.

Strong organisational skills and attention to detail, with the ability to manage multiple activities and deadlines.

Good communication and stakeholder coordination skills, with a proactive and service-oriented approach.

The ability to work independently while collaborating effectively within a multicultural and international environment.

This is an excellent opportunity for someone looking to develop their career in  Knowledge Management and Information Operations, gaining broad exposure to document governance, SharePoint/Microsoft 365, workflow administration and organisation-wide knowledge processes.

The position is offered on a  12-month contract, renewable subject to performance and organisational requirements, with a competitive benefits package and hybrid working arrangements.

Pan & Company Pte Ltd | 18S9074 R1104293