Customer Service Assistant

Company Overview

Lifeline Corporation Pte Ltd, established in 1991, leads Singapore’s medical rehabilitation equipment market. We supply quality medical products to government hospitals and specialize in emergency, respiratory, and rescue solutions with certified quality standards.

Job Summary

You will independently coordinate service appointments and maintenance tasks, manage technician schedules, and liaise with customers and vendors to ensure smooth operations and timely delivery of medical equipment services.

Responsibilities

Arrange and schedule service appointments, maintenance visits, and repair jobs to ensure timely completion

Coordinate technicians’ daily schedules and assign tasks to optimize workforce efficiency

Communicate effectively with customers, vendors, and internal teams to confirm and update service bookings

Prepare, review, and manage service reports, job sheets, and work orders to maintain accurate documentation

Maintain detailed records of service history, contracts, and warranties for compliance and reference

Perform general administrative tasks including filing, data entry, and managing email correspondence to support operations

Monitor spare parts usage and stock levels to prevent shortages and support service continuity

Assist in ordering and replenishing inventory to ensure availability of parts for scheduled service jobs

Other Information

Benefits and Work Schedule

5-day work week: Monday to Friday, 8:30 am to 5:30 pm

Work location: Toa Payoh Area