UX Designer (Public Sector)

1-year contract, renewable

Hybrid work arrangement

Government project

Project Overview

This project explores how to help agency teams move from fuzzy business ideas and scattered information toward clearer, buildable requirements for digital products. Insights from this work will directly inform the design of a tool or agent intended to support that process. The role combines applied service design with generative discovery — understanding the real problem before shaping the solution.

Roles & Responsibilities

Run discovery with agency teams to understand how they currently form ideas, gather information, and arrive at requirements for digital products

Map the end-to-end process from initial business idea to defined requirement, surfacing where teams get stuck, lose information, or diverge

Identify patterns, friction points, and unmet needs across teams, and synthesise them into clear, structured insight

Translate findings into design principles and requirements that inform the concept and design of a supporting tool or agent

Prototype and test process interventions or concepts to validate whether they help teams reach buildable clarity

Facilitate workshops to frame problems, align stakeholders, and pressure-test emerging concepts

Qualifications & Skill Sets

At least 5 years of experience in service design, UX research, or product discovery, with experience shaping ambiguous problem spaces

Strong generative research and synthesis skills — able to turn messy, scattered inputs into structured insight

Comfort designing for process and workflow problems, not only interface problems

Confident workshop facilitation and stakeholder engagement

Ability to work independently in an exploratory 0→1 context where the end product is not yet defined

Interest in or exposure to AI-assisted tools or agents is an advantage

/Ref: T24-241