Software Support Executive

Job Responsibilities

Maintain and support web applications and online systems.

Maintain and support the Student Information Management System, including student records, results, attendance, CCA, grading, registration and reporting modules.

Develop new web applications, modules and system enhancements.

Troubleshoot and fix system, website and application issues.

Manage user accounts, access rights, SSO and 2FA.

Maintain Linux servers, websites and related IT systems.

Support systems such as Student Information, Procurement, Budget, Booking and Staff Training applications.

Integrate systems with third-party services and APIs when required.

Provide technical support to users.

Conduct user training and prepare simple user guides.

Perform system updates, backups and general maintenance.

Mandatory Qualifications & Requirements

Degree in Computer Science, IT or equivalent.

Minimum  5 years of relevant experience  in software/web application support or development.

Minimum  3 years of experience  in:

Web application development and programming

PHP, Laravel and CodeIgniter

HTML5, CSS, JavaScript and jQuery

Python and Django

Angular

API integration and SSO

Windows and Linux server administration

Server hosting, maintenance and SMTP configuration

End-user training

Experience with APIs, web servers and system integration is an advantage.

Good troubleshooting and communication skills.

Good knowledge of  Object-Oriented Programming (OOP)  and webservices.