Team Lead / Supervisor – Document Verification Operations

Responsibilities

Supervise document verification operations and team performance

Liaise with relevant officers on operational matters

Ensure verification is completed within required turnaround times

Conduct quality checks and manage complex cases/escalations

Support UAT and process improvement initiatives

Requirements

GCE ‘A’ Levels, Diploma, or equivalent preferred

Experience in team supervision, manpower deployment, or high-volume administrative/data operations

Strong operational, IT, communication, and supervisory skills

Proficient in MS Office, Excel, FormSG, or similar systems

Detail-oriented and able to handle confidential and compliance-sensitive information